Our Commitement to Your Privacy

Your trust is important to us. So we want you to know we’ve updated our Privacy Notice to explain how we collect, store and handle your personal data.

Why we collect your data

We want to give you the best possible experience whilst as a patient at our clinic. For example, the data we hold about you helps us to ensure you receive the best possible care.

How we collect your data

We do this in a number of ways – including when you attend for treatment and we annotate your record card or when we speak to you on the telephone to discuss your care. We treat your data with the utmost care and take appropriate steps to protect it.

When we’ll share your data

We’ll sometimes share data with third parties to help us provide a better service for you. Some examples include us contacting your GP for onward referral for other treatment, or a private X-Ray / MRI facility.

Know your rights

You have many rights regarding your personal data, including seeing what data we access, and updating your information.

There’s nothing you need to do right now, but if you’d like to find out more, do take a look at our Privacy Notice or visit our website at any time.

Complaints Procedure

The clinic is open Tuesday 11am-7pm, Wednesday 10am-1pm, Thursday 3pm-7pm and Saturday 9am-12pm.

Should you need emergency care out-of hours, please phone 07525 002627 and I will do my best to talk to you or see you if necessary.

If you are not satisfied with any aspects of your care, you are encouraged to discuss these with your chiropractor.

If for any reason you would like to discuss matters with someone other than your chiropractor, then please speak to Rebecca Weir on 07525 002627, who is the owner/senior chiropractor of this clinic.

If you are still not satisfied, then please contact our professional association, The McTimoney Chiropractic Association (MCA) on 01491 829211. The MCA will be happy to advise you further, including information regarding your right to contact the General Chiropractic Council (GCC).

Cancellation Policy

Your appointments are very important to me and I understand that sometimes schedule adjustments are necessary; therefore, I respectfully request at least 24 hours notice for cancellations. Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive treatments.

All cancellations must be received at least 24 hours before your treatment in order to avoid being charged for your appointment . Clients who do not cancel with 24 hours notice will be charged for the cancelled session. I understand that emergencies happen. I provide every client with one free short-notice cancellation. You will not be charged for your first cancellation with less than 24 hours notice. Subsequent short- notice cancellations will be charged for the full session.

The free short-notice cancellation only applies if I am notified prior to the treatment start time. No shows are not eligible for the free cancellation.

If you need to cancel a session, please call: 07525 002627

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